FAQs
How do I login or access the Online Store?
You can access the Online Store via https://qldgov.brandcommerce.cloud/index.php?route=account/login.
The Online Store isn’t working – what do I do?
If you cannot access the Online Store or If you have accessed the Online Store and it does not appear to be responding, please contact 1ServiceDesk@ms.konicaminolta.com.
If you are able to login to the Online Store and you are experiencing problems, please contact 1ServiceDesk@ms.konicaminolta.com.
How do I check on the status of my order?
Login to the Online Store and go to My Account.
Click View your Order History.
Locate the order ID and refer to the Status of the Order.
If it has been dispatched, contact 1ServiceDesk@ms.konicaminolta.com and quote the order number and the dispatch details.
If the order has not been dispatched, Firstly check that your order has been completed (you must log back in after it has been approved to complete the checkout process). If the order is complete, check the due delivery date . If the date the order was due to arrive has passed, please contact 1ServiceDesk@ms.konicaminolta.com.
Can I cancel my order or make changes after I have submitted it?
No, once your order is submitted, it cannot be changed.
Does the Online Store remember all orders under the order history?
Yes - The system does remember all orders and can also create the re-order based on the original order. However each time a re-order is created a new order number is applied so as not to replace the original order.
How do I find my old orders?
Login to the Online Store and go to My Account -> Order History
How do I place a repeat order?
Click View your Order History.
Locate the order ID.
Select the reorder button (green arrow) next to the order.
Go to the Shopping cart.
Adjust the order item quantities or remove items if they are not required.
Proceed to checkout.
What if the goods arrive and they are damaged?
Please contact 1ServiceDesk@ms.konicaminolta.com and quote your order number.
Will I receive an invoice for my purchase?
Yes, the invoice will be attached to the confirmation email you receive.
Who do I contact for enquiries about my order or the Online Store?
Please contact 1ServiceDesk@ms.konicaminolta.com.
What is the turnaround time for using the support enquiries email?
All enquiries will be responded to within 24 hours of receipt of the email.
How do I update my details in the Online Store?
Click on My Account and Edit Account Information. These details will automatically pre-populate the order page resulting in not having to enter all your details each time you place an order.